If You've Got Questions...

Website FAQs What kind of graphic design services do you provide? We provide logo design, brochure design, illustrations, graphics for web sites, Web site design, direct mail design, marketing, stationery - including business card, letterhead, envelope, mailing label, and presentation folder design, and any other printing your business may require. We can even provide Graphic Design Consultants to work in your organization on a contract basis. Give us a call to see what we can do for you. What do you charge for your graphic design services? Prices can vary, but you can be sure that the money you're paying is for high-quality, uncompromised work. We offer several customizable web paks. Our design prices are determined on a per project basis. We take pride in delivering to you the highest quality of service. You won't find that with some of our competitors. We encourage prospective clients to compare Roxboro Media with agencies producing the same level of work. If you would like us to price out a job for you, give us a call today. If I have an emergency can you put a rush on my job? In most cases the answer is yes! Please call immediately to discuss your project. Let's see if we can help you. Please be aware, we add a 20 to 25% rush charge to our usual rates. How many pages do I need? Page count may vary. Every business Web site should explain Who you are? What product or service you provide? How to contact you? We recommend these pages at the very least. After that, it depends on what type of business you have. A good rule of thumb is to not overwhelm your audience with too much information on each page. Make your audience's visit pleasant by utilizing easy flow and navigation. What is a host and does my small business Web site need one? A host is a company that connects your small business Website to the World Wide Web 24 hours a day, 7 days a week, 365 days a year. Roxboro Media, Inc. can provide this service for as little as $5.00 per month. Can Roxboro Media build a Web site to sell my products? Yes, we can. We can develop eCommerce website to suit your need. We also will work with any third-party merchant service provider, on your behalf to make sure your site functions properly. Should I pay for Search Engine Optimization? Every Web site Roxboro Media builds is submitted to the top 10 search engines. Please note that simply submitting doesn't mean that your site will rank at the top of a search engine when a user searches for content related to your site. A lot of work and research goes into getting your Web site ranked high. Roxboro Media utilizes the latest technology in Search Engine Optimization. What types of payment do you accept? We accept business checks, personal checks, cash and money orders. We can except online credit card payments via a secure link we'll send along with an invoice. Whether it's the initial payment for web hosting, or a graphic design job, we make your payment process easy. What is the client's involvement in the design process? We keep it simple. We thoroughly discuss the project at hand with our client from the beginning. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have. (see our process) How do I check on the progress of my job during the design process? We provide a Review Web for our client's convenience. Each client has an area on our site where we post their work. We present the project to the client at certain stages. We find that this process keeps the client involved and prevents any breakdowns in communication. How will I receive my design project once it is finished? A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, floppy, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy. Who owns the copyright for work Roxboro Media has done for me? Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes. How does your logo design process work? Our logo design service is very flexible. We first discuss the client's needs, target market, and uses for this logo. If you have samples of existing logos that the client likes or dislikes we ask that you make them available during this preliminary process. Sometimes the client already has a design concept in mind. Either way, we present you with 6 samples for you to review before we hone in on the final. With your guidance we bring your logo to life. (see our process) I don't know where to start. Can you help me? Call us at (336)-322-5535. We'll listen to your needs and tell you what your options are. A job may seem overwhelming until you have the right experts helping you out. We can put things in perspective and offer solutions that you may not have even considered. I own a business related to gambling. Will you work with me? Our apologies, but we do not work with companies dealing in harmful, unlawful, adult, or questionable material.

RMICMS™ Info Can I have several mailing lists on my site? Can I restrict access to a particular file to select users? Can I track the responses from my eMail campaigns? Does RMICMS support the Safari browser on the Mac? Editing a Contact Editing Sections How do I add a link to jump down the Page to a specific paragraph? How do I create a link to a RMICMS? How do I protect a Page to be only viewed by my members? How do I require a Visitor to Register or Login before they can view a Page? I accidentally deleted content from my site and need to restore it? Linking to Pages Registration Settings Site Tree Overview Tracking Codes Using the WYSIWYG Page Editor Visitors Profile What is an eCampaign? Editing pages Creating an Approval Process for Page Updates

Branded eMail - WebMail: General Password Issues - Troubleshooting How do I sync my webmail account with Outlook? Webmail General Help Guide How can I add an attachment to a message? What is a virus and How can I do the virus scanning? Can I save unfinished email as draft without sending it? What is the largest message I can send? Why do I get a "Failed Delivery" message?

Pop3 Setup Instructions and troubleshooting: Setup - Microsoft Outlook 2003 Setup - Microsoft Outlook 2000 Setup - Microsoft Outlook Express / Outlook 98

Spam & Antivirus FAQ Why does the monthly spam scan report show spam blocked when I don't have spam filtering enabled? Even before the server scans each message for spam it does some basic tests to see if the sender's server is blacklisted among many of the world's spam blacklist servers. If the sender's address or IP is listed as banned from any of these servers the email is still rejected even if you have spam filtering turned off. There's no need to worry about missing any email as a result of this as these rejects are always spam. This is usually pornographic or scam material sent from known spammer/scammer IP addresses. What sensitivity should I choose? This setting is up to you. Setting it to Low will catch the extremely obvious spam and have a near zero chance of ever catching a legitimate email. A setting of Medium will catch even more spam with a very slight risk of catching legitimate email. A setting of High does the best job at filtering out spam; however, has the potential of catching the occassional legitimate email. What do the different handling settings mean? You have 3 optional settings to "handle" the email the spam filter considers to be spam. 1. Conservative: This setting will still deliver all spam to you, with the subject line of the email marked with [SPAM]. You can easily then filter this email into a separate folder in your email application so you can review it at anytime. You can consider this a "Quarantine" folder. 2. Moderate: This setting will do intelligent routing of incoming email it believes to be spam. If the email is marked with a very high score it will be automatically discarded on the server; however, if the email is questionable and could possibly be a legitimate message it will still deliver it to your inbox marked with [SPAM]. 3. Aggressive: This setting will discard all email it believes to be spam and not deliver any marked email to your inbox. How do I configure the advanced settings? The advanced settings give you no additional spam or virus prevention than the standard interface. The advanced settings are only for extremely fine tuning of the spam settings. If you are familiar with how spamassassin rules and scores work, you may feel comfortable with the advanced settings. If you are not, it is recommended you stay with the standard interface. How powerful is this spam filter compared to others? Quick Answer: More Powerful! Explanation: In multiple real-life tests the new filter has proven itself to catch more spam with less false-positives than the previous version we were running and has proven itself to catch more spam than other tested ISPs doing similar spam filtering. To learn more about how it does this and the features of the new spam filter please read below. Email sent to me is being bounced back to sender with the message “blacklisted” in the reject message. What is this? Quick Answer: Sender is blacklisted. Explanation: One of the differences with the new software is blacklist handling. If an address tries to send to a customer that has such address blacklisted, it will automatically send a reject message to the sender telling them they are blacklisted. This practice is to follow email RFC’s (standard rules). To remove a sender from your blacklist, login to the spam filter and find the sender in your list of 'Blocked' addresses. Click Remove on the right to remove them from the list. Should I still have local virus protection on my computer? Quick Answer: Yes Explanation: The email server scans all incoming email for virus attachments and gets a *very* high percentage. The definitions are updated every day and the scanning is very reliable; however, not all virus's arrive via email and there is ano 100% guarantee that the email scanner can find every virus. You can still receive virus's from web pages, instant messenger programs, even some virus's & worms propogate themselves automatically and require no input from you at all. It is highly recommended to keep up to date virus protection on your machine to have complete virus protection. How does the new spam filter work? The new spam filter actually resides on it’s very own servers now. Email from the internet is directed first to these spam filter machines. The spam filter processes the email for spam and virus’s and then hands it to the final destination (the pop3 server). The reasons for this are many, but 4 of the compelling reasons to do this is: 1) scalability: we can add more spam filtering servers as email load grows to handle the load easily 2) immediate load relief: the current pop3 server sometimes gets loaded when a huge bundle of spam comes in. Spam filtering is extremely cpu intensive and therefore requires a lot of attention from the server. During these huge spam loads in the past, sometimes customers experience very slow reaction time from the server when sending/receiving email. 3) Keeping ahead of the spammers is important. The new software will allow us increased ability to keep up with the new spammer and virus sending tactics to keep your email protected. 4) This new system will allow us to provide spam scanning for hosted domains. This is coming in the near future. When email arrives on the new spam server it goes through 7 steps. 1. All incoming email is checked against RBL lists. 2 common ones are spamcop.net and spamhaus.net. Any sender originating from a blacklisted IP will automatically be rejected. 2. If the email has any attachments, it is suspended and processed by the virus scanner. The virus scanner opens up zip files, and scans the interior as well as all standard non-compressed attachments. Virus definitions are updated nightly to ensure the most up-to-date virus scanning ability. If a virus is found in the message, it is immediately removed and a message is dispatched toyou notifying you that the server found a virus in the message and removed it. 3. The sender and recipient of the message are scanned and compared to your allow and block lists. If the sender is in your allow list it will bypass spam scanning and be delivered. If the sender is in the block list it will bypass spam scanning and be automatically rejected back to the sender notifying them that they are blacklisted. 4. The email is then scanned using spamassassin rule sets. Spamassassin is one of the world’s best and most popular spam scanning server applications. Spamassassin generates a numeric estimate of how likely the email is spam and attaches it to the message 5. The email is then further processed using the Razor system which compares the message to a huge internet wide database of common and new spam. Razor also assigns the email a numeric estimate of how likely the email is spam. 6. The email is scanned by even more header and body checking techniques which may include custom rules to eliminate brand new or uncommon threats. 7. Now with scanning complete, the email is handed over to the pop3 server and available for the recipient to check the message. This whole process (depending on the size of the message) can take from 1 to 60 seconds to complete.

Networking: Roxboro Media also supports Small Office/Home Office Networking. We also offer PC and Printer Setup, Network Installation to our customers. Zyxel P-660R-D1 - How to Log on to the Modem Main Page Zyxel P-660R-D1 - How to Set the Modem for Bridge Mode? Zyxel P-660R-D1 - How to Set the Modem for PPPoE Mode? Solving DSL Connection Problems Solving WiFi Connection Problems How can i chectk the speed of my DSL connection? What is a POTS splitter and how does it work?

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